Shipping policy
SHIPPING POLICY
Effective date: August 23, 2026
Toki Glow Beauty provides this Shipping Policy so customers can clearly understand our processing schedule, delivery services, shipping costs, tracking procedures, and the steps available when a shipment has a problem.
Shipping Destinations
We currently ship to eligible addresses within the United States only. International orders are not accepted at this time.
Delivery availability for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may vary according to carrier limitations. The available options for the entered destination will be displayed at checkout.
Preparing and Dispatching Orders
Most orders are processed and prepared for carrier pickup within 1–2 business days after payment and order verification.
Business days are Monday through Friday, excluding federal holidays. Orders received on weekends or holidays will begin processing on the next business day.
High-volume periods, inventory confirmation, payment review, or address verification may occasionally require additional time.
Shipping Services and Costs
The following services are offered for eligible U.S. orders:
Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99
Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more
Express Shipping: 2–3 business days — $15.00 USD
The free-shipping threshold is based on the eligible merchandise subtotal after discounts and before taxes or shipping charges.
Selecting Express Shipping reduces carrier transit time but does not reduce the standard 1–2-business-day processing period.
Applicable taxes, including taxes on delivery charges where required, are calculated and shown at checkout.
Total Delivery Estimate
Estimated total delivery time includes processing and carrier transit:
Standard Shipping: approximately 4–7 business days
Express Shipping: approximately 3–5 business days
These periods are estimates and do not represent guaranteed arrival dates. Severe weather, carrier interruptions, holidays, emergencies, or other circumstances outside our reasonable control may result in delays.
Confirmation, Tracking, and Separate Packages
Customers will receive an order confirmation at the email address entered during checkout.
A shipping confirmation containing available tracking information will be sent after dispatch. Carrier tracking may take up to 48 hours to begin displaying updates.
An order may occasionally arrive in more than one package. Separate shipments may have individual tracking numbers and different delivery dates.
Address Accuracy
Customers must provide a complete and accurate delivery address, including apartment, suite, unit, or other necessary information.
Contact Toki Glow Beauty immediately if an address correction is needed. We will try to update the address before dispatch, but changes cannot be guaranteed after fulfillment begins.
Once a shipment has entered the carrier’s network, the customer may need to request an address change directly from the carrier. Additional costs caused by inaccurate customer-provided information may apply.
Order Changes and Cancellations
Please submit requests to change or cancel an order as soon as possible. We cannot guarantee that a request can be completed after processing has started.
Orders that have already shipped cannot be canceled. Any eligible return after delivery must follow the Toki Glow Beauty Return and Refund Policy.
Unanticipated Fulfillment Delays
If we cannot ship an order within the stated timeframe, we will notify the customer and provide a revised expected shipping date.
The customer may agree to the delay or cancel the unshipped order for a full and prompt refund to the original payment method. If consent to a further delay is required but cannot be obtained, the affected order will be canceled and refunded in accordance with applicable law.
Carrier Delays or Lost Packages
Carrier operations may be affected after a package has been dispatched. Toki Glow Beauty will assist customers with reasonable tracking inquiries and carrier investigations.
If tracking has not updated for an unusual period or the shipment appears lost, please contact us with the order number. If the carrier confirms that the package is lost, we will provide an appropriate replacement or refund based on the investigation, order circumstances, and applicable law.
Delivered Packages That Cannot Be Found
If tracking shows “delivered” but the package is missing, customers should:
Confirm that the shipping address on the order is correct.
Check the mailbox, building entrances, secure locations, household members, neighbors, or property management.
Allow up to 48 hours because a carrier may update the delivery status before completing final delivery.
Contact the carrier for any available delivery details.
If the shipment remains missing, contact Toki Glow Beauty so we can review the order and assist with the available next steps.
Damaged, Incorrect, or Missing Items
Please examine the order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, incorrect, or missing.
Include the order number, a description of the issue, and clear photographs of the product, packaging, and shipping label when available. Keep the original packaging until our review or carrier claim has been completed.
Eligible claims will be resolved through a replacement, refund, or another appropriate remedy under our Return and Refund Policy and applicable consumer law.
Returned or Undeliverable Shipments
A carrier may return a package because of an incomplete address, unsuccessful delivery attempts, refusal, or failure to collect the shipment.
If a package is returned, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return resulted from inaccurate customer-provided information or failure to receive the package.
Original shipping charges may be non-refundable unless the return was caused by our error or reimbursement is required by applicable law.
Returns and Consumer Rights
Product returns, exchanges, refund eligibility, and return-shipping procedures are governed by the Toki Glow Beauty Return and Refund Policy.
This Shipping Policy does not limit any rights that cannot legally be waived. Applicable consumer law will control if a provision of this policy conflicts with such law.
Contact Information
For questions regarding an order or shipment, please contact:
Trade name: Toki Glow Beauty
Email: support@tokiglow.store
Address: 132 Westmoor Ave, Daly City, CA 94015, United States
Phone: +1 (310) 780-1464